Job Type: Full Time
Salary / Rate: £20000 - 22000 Annum
Start Date: ASAP
Our client are one of the Midlands’ leading specialist industrial finishing companies supplying high quality services to a range of blue chip customers and smaller customers alike.
As they continue through a period of positive growth, and investment in new technology and equipment, they are seeking an organised and positive thinking Client Manager to support the business into the next stage of development.
This role involves managing portfolios and maintaining positive relationships with their clients to ensure they can deliver on time and in full in line with Service level agreements and exceeding expectations at every opportunity.
The Client Manager will be responsible for developing long-term relationships with their portfolio of assigned customers. They will coordinate with them directly, provide them with updates on their orders, provide specific quotations and offer exceptional customer service at every opportunity. They will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Client Manager will be responsible for sourcing equipment, goods and services and managing suppliers relevant to their portfolio of assigned customers. They will also need to be fully compliant in the company ISO standards and follow full process flow on new and existing customers.
Key responsibilities include:
Hours of work : Monday to Friday 8am to 4:30pm
Hours: Monday to Friday 8am to 4:30pm
Managing an account base including specific key accounts. Communication with clients on a regular basis to effectively support the achievement of all customer requirements within the company’s remit for On Time and In Full and to the required quality standard. Providing clear communication of the progress of initiatives to relevant internal departments and customers to manage customer expectations. Communicating supplier or operational issues effectively with all internal departments, and relevant customers. Liaising with customers and suppliers and acting as a company ambassador when dealing with customers, suppliers, couriers and visitors, providing excellent service at every opportunity. Developing a trusted advisor relationship with key accounts and customer stakeholders, operating as the lead point of contact for any and all matters specific to your assigned customers, taking prompt action to resolve any issues arising, and ensuring all queries are dealt with in a professional, timely manner. Visiting customers as and when required in order to maintain good working relationships and discuss business. Answering inbound calls and contributing to the achievement of excellence in customer service levels. Ensuring the timely and successful delivery of our solutions according to customer needs and objectives. Forecasting and tracking of key account metrics and producing reports. Preparing and processing requisitions and purchase orders for supplies and equipment and ensure all purchase orders are accurate before passing onto the Booking In office. Managing all required documentation and customer schedules, distributing to the correct department as appropriate. Notifying Cost Estimators of incoming customer orders requiring quotation. Maintaining accurate customer records through effective knowledge of the CRM system. Maintaining regular visibility in production areas as and when needed to assist with stock control, monitoring parts on the Orpheus system to make sure stocks are controlled on the system and system accuracy is maintained. Setting up of pro-forma accounts on all new customers and agreeing terms of business in conjunction with Finance Manager. Liaise with supply chain partners to facilitate delivery of goods in line with Service Level Agreements. Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels in line with demand forecasts. Ensuring all correct and relevant documentation is received with supplier product on every occasion. Additional duties as deemed reasonable and necessary to meet the needs of the business.